Refund & Cancellation Policy

1. Free Trial

New subscribers are eligible for a 10-day free trial. During the trial period, you have full access to the features included in your chosen plan. You will not be charged until the trial ends. The free trial is available once per account and is non-repeatable.

You may cancel at any time during the trial without being charged.

2. Money-Back Guarantee

If you are not satisfied with LogOffVPN after your trial has ended and you have been charged, we offer a 30-day money-back guarantee from the date of your first payment. To request a refund within this period, contact us at [email protected] with your account email.

Refunds are processed to the original payment method within 5–10 business days.

3. Refund Eligibility

Refunds under the 30-day guarantee are available for:

• Monthly plans: Full refund of the most recent monthly charge.
• 6-month plans: Full refund of the 6-month charge.
• 12-month plans: Full refund of the 12-month charge.

After the 30-day window, we do not offer partial refunds for unused time on monthly, 6-month, or 12-month plans.

4. How to Cancel

You can cancel your subscription at any time:

• From your Dashboard → Subscription settings
• By emailing [email protected]

When you cancel, your subscription remains active until the end of your current billing period. You will not be charged again after cancellation.

5. What Happens After Cancellation

• Your VPN access continues until the end of the paid period.
• Your email account (@logoffvpn.com), if applicable, remains accessible for 30 days after your subscription ends, giving you time to export your data. After 30 days, the email account and its contents may be permanently deleted.
• Your LogOffVPN account (login) is retained so you can resubscribe in the future.

6. Exceptions

We reserve the right to refuse refunds in cases of:

• Violation of our Terms of Service (e.g., abuse, spam, illegal activity)
• Fraudulent refund requests or chargebacks
• Accounts terminated for acceptable-use violations

7. Disputes

If you believe a charge was made in error, please contact us at [email protected] before filing a chargeback with your bank. We are committed to resolving billing issues quickly and fairly.

8. Contact

For refund requests or billing questions, email [email protected].